Contact Us

Daylight savings times: Monday to Friday 7.30am to 6pm AEDT. 

Non-daylight savings time: Monday to Friday 8.30am to 6pm AEST. 

Within Australia
From overseas
If you have a life-threatening medical emergency, go to your closest public hospital emergency department or call 000 immediately for help.

Daylight savings times: Monday to Friday 8:30am to 5pm AEDT. 

Non-daylight savings time: Monday to Friday 8:30am to 5pm AEST. 

Within Australia
From overseas
If you have a life-threatening medical emergency, go to your closest public hospital emergency department or call 000 immediately for help.

If you have just been injured in an accident, or are suffering from a medical emergency, you can call our 24-hour emergency helpline.

We can help you:

  • with medical advice and assistance 24 hours a day
  • with referrals to a doctor for medical treatment 24 hours a day
  • get access to a solicitor for legal advice
  • get access to an interpreting service
  • with passing on messages to your family or friends in the event of an emergency

If you have a life-threatening medical emergency, go to your closest public hospital emergency department or call 000 immediately for help.

Postal address

Allianz Care Australia
Locked Bag 3001
Toowong QLD 4066

If you have any concerns or you do not understand a decision we have made, we would like to hear from you.

  • For OVHC enquiries, you can email us at ovhc@allianzcare.com.au or call us on 1300 727 193.
  • For OSHC enquiries, you can email us at oshc@allianzcare.com.au or call us on 13 67 42.
  • For general information about private health insurance in Australia, visit www.privatehealth.gov.au

If you are still not satisfied with your outcomes from Allianz Care, you can contact the Commonwealth Ombudsman at www.ombudsman.gov.au, or via calling 1300 362 072 or email them at ­phio.info@ombudsman.gov.au.