Monday to Friday 8:30AM to 6:00PM AEST
During Daylight savings: Monday to Friday 7:30AM to 6:00PM AEST
Contact Us
OSHC Students
24/7 emergency helpline
If you have a life-threatening medical emergency, go to your closest public hospital emergency department or call 000 immediately for help.
OVHC Workers and Visitors
Claims
Daylight savings times: Monday to Friday 8:30am to 5pm AEDT.
Non-daylight savings time: Monday to Friday 8:30am to 5pm AEST.
General Enquires
Within Australia
From overseas
24/7 emergency phone
If you have a life-threatening medical emergency, go to your closest public hospital emergency department or call 000 immediately for help.
Postal address
Allianz Care Australia
Locked Bag 3004
Toowong QLD 4066
Allianz Care international policy holders
Feedback and complaints
If you have any concerns or you do not understand a decision we have made, we would like to hear from you.
- For OVHC enquiries, you can email us at ovhc@allianzcare.com.au or call us on 1300 727 193.
- For OSHC enquiries, you can email us at oshc@allianzcare.com.au or call us on 13 67 42.
- For general information about private health insurance in Australia, visit www.privatehealth.gov.au
If you are still not satisfied with your outcomes from Allianz Care, you can contact the Commonwealth Ombudsman at www.ombudsman.gov.au, or via calling 1300 362 072 or email them at phio.info@ombudsman.gov.au.