For GP’s, out-of-hospital pathology and out-of-hospital radiology we offer an online solution to check eligibility and submit billing at the MBS benefit amount, with fast payment turnaround. To register you interest to become an online direct biller with us click on "Join our network" above.

Depending on the type of policy that an insured patient holds, differences in waiting periods and level of cover may apply to conditions including pregnancy, mental health and other pre-existing conditions.  As a result it is a requirement for all inpatient treatment that contact is made with our Eligibility Team to confirm cover as below.

For non-urgent cases where treatment is not commencing in the next 48hrs, please email (OSHC insured patients) or (OVHC insured patients) and provide the following information:

  • Policy number
  • Full name of the insured patient
  • Date of birth of the insured patient
  • Passport number and nationality (as listed on passport)
  • Medical diagnosis or presenting symptoms
  • Estimated length of admission

For urgent cases where treatment is scheduled to commence in less than 48hrs, please call the Medical Provider line on 1800 884 526 and follow the prompts.  Requests via phone will only be accepted for urgent cases (treatment scheduled to commence in less than 48hrs).

Between December 2020 and December 2021, Allianz Care is working with Torrens Health to pilot a new model of Hospital in the Home for our OSHC members located in Adelaide, Brisbane and Melbourne. The pilot is aimed at evaluating  the role of specialist care for members who may benefit from receiving treatment at home rather than in hospital. Members with eligible conditions including: intravenous infusions, complex wound dressings, pain management or insulin dependent diabetes care and are clinically stable and living in suitable accommodation with access to additional support (if required),  may be eligible to participate in the pilot program.
Eligibility via phone only available for urgent cases with treatment scheduled to commence in less than 48 hours.

OSHC international students

Allianz Care

OSHC Provider Billing

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OVHC international workers and visitors

Allianz Care

OVHC Provider Billing

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