Medical Providers

For GP’s, out-of-hospital pathology and out-of-hospital radiology we offer an online solution to check eligibility and submit billing at the MBS benefit amount, with fast payment turnaround. To register you interest to become an online direct biller with us click on "Join our network" above.

Depending on the type of policy that an insured patient holds, differences in waiting periods and level of cover may apply to conditions including pregnancy, mental health and other pre-existing conditions.  As a result it is a requirement for all inpatient treatment that contact is made with our Eligibility Team to confirm cover as below.

For non-urgent cases where treatment is not commencing in the next 48hrs, please email OSHCEligibility@allianzcare.com.au (OSHC insured patients) or OVHC@allianzcare.com.au (OVHC insured patients) and provide the following information:

• Policy number
• Full name of the insured patient
• Date of birth of the insured patient
• Passport number and nationality (as listed on passport)
• Medical diagnosis or presenting symptoms
• Estimated length of admission

For urgent cases where treatment is scheduled to commence in less than 48hrs, please call the Medical Provider line on 1800 884 526 and follow the prompts.  Requests via phone will only be accepted for urgent cases (treatment scheduled to commence in less than 48hrs).