Allianz MyHealth app and portal

Frequently Asked Questions

What can you do in the Allianz MyHealth members portal and mobile application?

We want to provide you with the capability you need to manage your policy on-the-go and with ease. Through the Allianz MyHealth mobile application and portal you will now be able to:

Add your child and spouse to your policy
Update your contact details
Submit and track your claims
Access your e-membership card and OSHC information.

New navigation and functionality

To learn what capability you will now have, see the following links:

HOW TO REGISTER AND NAVIGATE MYHEALTH

SUBMITTING AND TRACKING A CLAIM

Why is it important I register?

The member portal and mobile app allows you to manage your policy and include the following benefits:

Use your e-membership card to claim your medical and health costs
Locate your most recent and up-to-date policy documentation
Add a child or spouse to your policy
Submit and track your medical / health claim
Contact our customer support team via Allianz MyHealth app
Respond to enquiries from our customer support team

How to access my digital membership card?

You have the ability to access your e-membership card directly on the MyHealth portal or mobile application. You can simply download the MyHealth app online and follow the registration process.

How can I access my Certificate of Insurance?

On the MyHealth portal or mobile applications, you have the capability to access your most updated OSHC Certificate of Insurance (COI). To access your COI simply navigate to View Policy and the Documents tab. All your key OSHC documents, including your e-membership card are located in this section.

Where can I download the Allianz MyHealth mobile application?

You can download the Allianz MyHealth app online.

DOWNLOAD FROM GOOGLE PLAY

DOWNLOAD FROM APP STORE

How can I submit a claim?

You will have two methods for submitting a claim:

Using the Allianz MyHealth portal or mobile application to submit your claim online. Simply, navigate to the My Claim section and follow the required steps.
If you don’t have access to the Allianz MyHealth portal or mobile application, you can submit your claim via email. Go to How to claim on your OSHC, load the ‘Claim’ form and email us at oshcclaims@allianzcare.com.au with your medical receipts and the completed form attached

Who can I contact for more information?

If you need support navigating the Allianz MyHealth portal or app or how to claim, here are some helpful links below

HOW TO CLAIM ON YOUR OVERSEAS STUDENT HEALTH COVER

DOWNLOAD ALLIANZ MYHEALTH APP

HOW TO USE THE STUDENT MEMBERS ALLIANZ MYHEALTH PORTAL

MEMBER HELP CENTRE

Alternatively, you can contact your customer support team at oshc@allianzcare.com.au or 13 67 42.