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Allianz MyHealth app and portal

Frequently asked questions

Why are we upgrading our member portal and mobile application?

We want to provide you with the capability you need to manage your policy on-the-go and with ease.  Through the Allianz MyHealth mobile application and portal you will now be able to:

  • Add your child and spouse to your policy
  • Update your contact details
  • Submit and track your claims
  • Access your e-membership card and OSHC information.

What are some of the key changes I will notice?

From the 16th of November2020, you will notice:

The current MyOSHC mobile app will no longer work, you will need to download the new Allianz MyHealth application from the app store from the 16th November 2020.

You will receive your new policy number via email.  It is important that you keep this handy as you will need it to register for the Allianz MyHealth portal / mobile app.

New navigation and functionality

To learn what capability you will now have, see the following links:

HOW TO REGISTER AND NAVIGATE MYHEALTH

SUBMITTING AND TRACKING A CLAIM

Why is it important I register?

The new member portal and mobile app allows you to manage your policy and include the following benefits: 

  • Use your e-membership card to claim your medical and health costs
  • Locate your most recent and up-to-date policy documentation
  • Add a child or spouse to your policy
  • Submit and track your medical / health claim
  • Contact our customer support team via Allianz MyHealth app
  • Respond to enquiries from our customer support team

Will I get a new membership card to match my new policy number?

As part of our digital offering, we will not provide a replacement plastic card. 

Instead, you now have the ability to access your new e-membership card directly on the MyHealth portal or mobile application.  You can simply download the MyHealth app online and follow the registration process. 

How can I access my Certificate of Insurance?

On the MyHealth portal or mobile applications, you now have the capability to access your most updated OSHC certificate of insurance (COI).  To access your COI simply navigate to View Policy and the Documents tab.  All your key OSHC documents, including your e-membership card are located in this section.

I don’t have my new policy number, what can I do?

You can still visit a medical provider even if you do not have your new policy number. Simply provide your old policy number and the medical provider can find your new policy number in the system. Your new policy number will start with P00. We recommend taking a note for future reference. If you are over 18, you can use your new policy number to register for the Allianz My Health App where your digital membership card is located.

When is my current membership card valid until?

While we transition to our new systems, you are still able to use your current membership card when you visit a medical provider. Simply show the medical provider your old card,  they can find your new policy number in the system.

When can I download and start using the new Allianz MyHealth mobile application?

We will send existing members an email on the 16th November 2020 advising you of your new policy number and your ability to download the new Allianz MyHealth app online. 

DOWNLOAD FROM GOOGLE PLAY 

DOWNLOAD FROM APP STORE

If I have recently made a claim on the existing MyOSHC app, do I need to re-submit it through the new Allianz MyHealth mobile app or portal?

If you have already submitted a claim on the MyOSHC app prior to 16 November it will not be visible in the new Allianz MyHealth app and portal.  Rest assured, you will not need to re-submit your claim.  We will continue to process your claims in the current system until you have been provided with an outcome.  For support on how to submit future claims and track your claim’s progress, please view the How to Submit a Claim video.

How can I submit a claim from the 16th November 2020?

You will have two methods for submitting a claim from the 16th November 2020, this includes:

  1. Using the Allianz MyHealth portal or mobile application to submit your claim online.  Simply, navigate to the My Claim section and follow the required steps.  Alternatively, you can watch this short video on ‘How to submit a claim’ through Allianz MyHealth.

  2. If you don’t have access to the Allianz MyHealth portal or mobile application, you can submit your claim via email.  Go to How to claim on your OSHC,  load the ‘Claim’ form and email us at oshcclaims@allianzcare.com.au with your medical receipts and the completed form attached

Who can I contact for more information?

If you need support navigating the new Allianz MyHealth portal or app or how to claim, here are some helpful links below

HOW TO CLAIM ON YOUR OVERSEAS STUDENT HEALTH COVER

DOWNLOAD ALLIANZ MYHEALTH APP

HOW TO USE THE STUDENT MEMBERS ALLIANZ MYHEALTH PORTAL

MEMBER HELP CENTRE

Alternatively, you can contact your customer support team at oshc@allianzcare.com.au or 13 67 42.