Allianz Care Telehealth

Powered by Doctors on Demand

Allianz Care Australia offers OSHC and OVHC members a service that allows you to speak to an Australian-registered doctor 24/7 via video call. You can speak to a doctor now, on-demand, or book an appointment for a time that suits you. 

  • Available to Allianz Care Australia OSHC and OVHC members (excluding Budget Working cover and Budget Visitors cover) with No Gap fee.
  • 24/7 video consults from your phone, tablet or laptop.
  • See a doctor without leaving home, or get advice on the go - anytime, anywhere.
  • Access over 100+ doctors from a diverse range of qualifications, backgrounds, and experiences to find the right fit for you.
  • Book a video consultation when you need a referral for tests, to see a specialist, or to request a medical certificate.
  • Request new or repeat prescriptions, sent to your mobile phone as an eScript or to a preferred pharmacy.

For terms and conditions, click here.

iPhone in Hand
  1. Visit
  2. Click “Get Started”
  3. Select the service you would like, i.e. "Appointment" or "Prescription"
  4. Choose to either "Speak to a Doctor Now" or "Schedule Appointment" 
  5. At the Appointment screen, choose a suitable time; and/or if you are a new patient select "Sign Up" to create an account, or if you already have an account - login with your email address and password
  6. Under "Redeem a Benefit" enter your OSHC or OVHC membership number (excluding Budget Working cover and Budget Visitors cover)
  7. Complete the questions to make your booking
If you need assistance booking a consult call 1800 854 344.

The doctors at Doctors on Demand are ready to assist and support you with your health concerns. 

There are some simple steps you can take so that your doctor can provide the best care possible and to ensure your Doctors on Demand consultation goes to plan:

Be ready to complete your personal details when registering on Doctors on Demand, including:

  • Your email address
  • Your street address
  • Your mobile phone number
  • Your medical history, including any medications you are currently taking
  • Ensure you have your Individual Healthcare Identifier ready before you book an appointment with Doctors on Demand – this will enable your doctor to provide you with an electronic prescription. If you have an Australian Government issued COVID-19 digital certificate, your Individual Healthcare Identifier (IHI) number may be found on your certificate. If you cannot locate your IHI or would like to know more information please visit Individual Healthcare Identifiers and eScripts.

Questions or concerns? If it’s related to your cover and eligibility for this service, or further direction for how to access the service, contact Allianz on 1800 854 344. If it’s to do with the virtual care you’ve received, contact Doctors on Demand patient concierge via email: or via the contact form on the website.



The video and phone doctors service is only available while you maintain OSHC or OVHC (excluding Budget Working cover and Budget Visitors cover). You are not entitled to the Service if you have an Allianz Care Australia OVHC Budget Working cover or Budget Visitors cover. Refer to terms and conditions here.