Allianz OVHC Online Member Services (OMS)

Frequently Asked Questions
A new version of the Allianz OVHC Online Members Services (OMS) is now available, with a host of new features and a brand-new look. Some FAQs have been put together to help our OVHC members navigate the OMS.

Access Online Members Services.

1.    Select Register.

2.    Enter your policy number, Last Name and Date of Birth. Ensure the details entered match those of the primary policy holder, as they appear on the Certificate of Insurance.

3.    When you register, we will send you a unique 6-digit code for single use as an extra layer of security (Multi-Factor Authentication Code). Select whether you would prefer to receive an SMS or email with this code, and enter it in.

4.    Create your unique password, ensuring it contains:

  •  Between 8 and 20 characters
  • 1 uppercase character
  • 1 lowercase character
  • 1 numeric character

5.    Click Sign in to get started.

Existing policyholders who have already registered via the old online members services will not need to re-register, current log in credentials will still work.
If you are unable to register, please phone 1300 727 193, Monday to Friday 8:30am to 5pm AEST.

When attempting to sign in, if the details entered are incorrect you will receive an error message advising 'Your Membership ID and login credentials don't match. Please try again'.

Double check the information has been entered correctly, by confirming your policy number and by viewing the keyed password.

Once these have been checked, you can re-set the password if necessary. To do this:

1.    Select Forgotten Password

2.    Enter your policy number, last name and date of birth. If you are a spouse or dependant on a policy, ensure the entered details match those of the primary policy holder.

3.    Select whether you would prefer to receive a SMS or email to receive a unique 6-digit code, and enter it in.

4.    Create your unique password, ensuring it contains:

  • Between 8 and 20 characters
  • 1 uppercase character
  • 1 lowercase character
  • 1 numeric character

The Multi-Factor Authentication Code can be sent to either the email address or mobile number on the policy. When selecting whether the code goes out by email or SMS, the last few digits of the mobile number and a few identifying components of the email address will be viewable. If you do not recognise either of these details, it may belong to another person managing the policy for you or have been entered incorrectly.

If there is an authorised representative on the policy or a second policy holder, we would recommend contacting them to confirm if the details belong to them, and whether they are able to receive the multi-factor code for you.

If unable to access the email or device the codes are being sent to, please contact us on 1300 727 193 to have the information updated.

Note: Only one email address and mobile phone can be used for receiving multi-factor authentication codes.

A password can be updated either by selecting the ‘forgotten password’ option from the main sign in page, or by updating the information once logged on successfully. To do this:

  1. Sign in to Allianz OVHC OMS
  2. Select Change Password from the left side menu
  3. Enter in your current password, and the new password

Once updated, you will be logged out automatically. Wait 2 minutes before attempting to sign in again with your new password and Multi-Factor Authentication.

  • Submit a claim
  • View claims history
  • Access secure online inbox
  • Make a payment
  • Change bank cccount details (where your policy payment comes from)
  • Change benefit account details (where claims or refunds are paid)
  • Request a new membership card
  • Update contact details
  • Submit a document or form
  • View policy details
  • Find a doctor
Need help using the new OMS? Check out our Allianz OVHC OMS Navigation Guide for further information and step by step instructions.
An app is currently in development and should be available later this year.