Allianz Care OVHC Online Member Services (OMS) and Mobile App

Access Online Members Services or download the mobile app ( iOS or Android).

1.    Select Register.

2.    Enter your email address to register.

3.    Verification code received via email. Enter the one-time password (OTP) to verify your email.

4.    Set up your password and complete registration details.

5.    Set up Multi-Factor Authentication (MFA) using your mobile number.

6.   You will be redirected to the member portal/dashboard.

All members must re-register for Online Member Services and the mobile app from 17 June 2026 due to the introduction of a new digital identity system.

Log in credentials for the mobile app are the same as the credentials for the new online member services.

If you are unable to register, please phone 1300 727 193, Monday to Friday 8:30am to 5pm NSW time.

When attempting to sign in, if the details entered are incorrect you will receive the error message: “We can’t seem to find your account”.

Double check the information has been entered correctly, by confirming your registered email address and by viewing the keyed password.

Once these have been checked, you can re-set the password if necessary. To do this:

1.    Click "Forgot your password?"

2.    Enter your registered email address.

3.    A one-time password (OTP) will be sent to your registered email address, followed by your registered mobile number. Enter the codes as prompted.

4.    Create your unique password, ensuring it contains:

• Between 8 and 64 characters
• At least 3 of the following
• an uppercase character
• a lowercase character
• a number
• a symbol

The email verification code will be sent to the registered email address. The Multi-Factor Authentication (MFA) code will be sent to the registered mobile number only.

If you do not recognise these details, it may belong to another person managing the policy for you or have been entered incorrectly. If there is an authorised representative on the policy or a second policy holder, we would recommend contacting them to confirm if the details belong to them, and whether they are able to receive the code for you.

If unable to access the email or device the codes are being sent to, please contact us on 1300 727 193 to have the information updated.

Note: Only one email address and mobile phone can be used for receiving verification codes.

A password can be updated either by selecting the “Forgot your password?” option from the main sign in page, or by using the “Reset Password” option once logged on successfully. 

If you have forgotten your password:

1.    Click on "Forgot your password".

2.    The User Details screen will open, where you must update your registered email address.

3.    After entering the registered email address, click "Send verification code". A 6-digit security verification code will be sent to the registered email address.

4.    Once the correct security code is verified, you will be directed to the multi-factor authentication page.

5.    Verify identity using one of the following methods:

Send Code: Enter the one-time password (OTP) received visa SMS.

Call Me: Answer the automated verification call from Microsoft and press the # key when prompted.

6.    Once the verification is successful, you will be directed to the password creation screen.

7.    Enter and confirm a new password that meets the required criteria, then "Continue".

8.    You will be redirected to the home screen or dashboard.

To reset your password:

1.    Sign in to Allianz Care OVHC OMS or the mobile app (iOS or Android).

2.    The User Details screen will open, where you must update your registered email addres.

3.    After entering the registered email address, click "Send verification code". A 6-digit security verification code will be sent to the registered email address.

4.    Once the correct security code is verified, you will be directed to the Password Setup screen.

5.    Create a new password in line with the password criteria.

6.    Click "Continue" to complete the process.

A confirmation message will appear:

"Your password has been successfully reset."

Once updated, you will be logged out automatically. Wait 2 minutes before attempting to sign in again with your new password and Multi-Factor Authentication.