Allianz Care Telehealth

Powered by Doctors on Demand

Allianz Care Australia offers OSHC and OVHC members a service that allows you to speak to a qualified Australian doctor 24/7 via phone or video call.

  • Available to Allianz Care Australia OSHC and OVHC members (excluding Budget Working cover and Budget Visitors cover).
  • 24/7 video and phone consults from your phone, tablet or laptop
  • See a doctor without leaving home
  • Qualified Australian-based doctors
  • Repeat prescriptions and select medications can be delivered to home
  • Private medical advice for a range of health concerns
  • Get doctors’ referrals for investigative tests, specialists and medical certificates

For terms and conditions, click here.

Doctors on Demand
  1. Visit
  2. Click “Get Started”
  3. Select the service you would like, i.e. "Appointment" or "Prescription"
  4. Choose to either "Speak to a Doctor Now" or "Schedule Appointment" 
  5. At the Appointment screen, if you are a new patient select "Sign Up" to create an account, or if you already have an account - login with your email address and password
  6. Under "Redeem a Benefit" enter your OSHC or OVHC membership number (excluding Budget Working cover and Budget Visitors cover)
  7. Complete the questions to make your booking

Visit the website or download the App at Google Play store or the Apple Store.

If you need assistance booking a consult call 1800 854 344.

The doctors at Doctors on Demand are ready to assist and support you with your health concerns. 

There are some simple steps you can take so that your doctor can provide the best care possible and to ensure your Doctors on Demand consultation goes to plan:

Be ready to complete your personal details when registering on Doctors on Demand, including:

  • Your email address
  • Your street address
  • Your mobile phone number
  • Your medical history, including any medications you are currently taking
  • Ensure you have your Individual Healthcare Identifier ready before you book an appointment with Doctors on Demand – this will enable your doctor to provide you with an electronic prescription. If you have an Australian Government issued COVID-19 digital certificate, your Individual Healthcare Identifier (IHI) number may be found on your certificate. If you cannot locate your IHI or would like to know more information please visit Individual Healthcare Identifiers and eScripts.


The video and phone doctors service is only available while you maintain OSHC or OVHC (excluding Budget Working cover and Budget Visitors cover). You are not entitled to the Service if you have an Allianz Care Australia OVHC Budget Working cover or Budget Visitors cover.

App Store and the Apple logo are trademarks of Apple Inc., registered in the U.S. and other countries. Google Play and the Google Play logo are trademarks of Google Inc