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Allianz Care Telehealth

Powered by Doctors on Demand

Our OSHC and OVHC members have access to Allianz Care Telehealth, a service powered by Doctors on Demand. This allows you to speak to an Australian-registered telehealth doctor 24/7 via video call. You can speak to a doctor on demand whenever you need to, or book an appointment for a time that suits you. 

  • Available to Allianz Care Australia OSHC and OVHC members (excluding Budget Working cover and Budget Visitors cover) with No Gap fee.
  • 24/7 video consults with a telehealth doctor from your phone, tablet or laptop.
  • See a doctor online in Australia without leaving home, or get advice on the go - anytime, anywhere.
  • Access over 150+ doctors from a diverse range of qualifications, backgrounds, and experiences to find the right fit for you.
  • Book a video consultation when you need a referral for tests, to see a specialist, or to request a medical certificate.
  • Request new or repeat prescriptions, sent to your mobile phone as an eScript or to a preferred pharmacy. 

View our terms and conditions.

iPhone in Hand

Access Allianz Care Telehealth to speak to a doctor now, or book appointment:

  1. Visit the Doctors on Demand website
  2. Select the service you would like, ie. "Appointment" or "Prescription"
  3. Choose to either "Speak to a Doctor Now" or select a time to schedule an appointment
  4. At the Appointment screen, choose a suitable time; and/or if you are a new patient select "Sign Up" to create an account, or if you already have an account - login with your email address and password
  5. Under "Redeem a Benefit" enter your OSHC or OVHC membership number (excluding Budget Working cover and Budget Visitors cover)
  6. Complete the questions to make your booking to see a doctor online in Australia
If you need assistance booking a consult call 1800 854 344.
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Getting ready for your appointment with your telehealth doctor

The doctors at Doctors on Demand are ready to assist and support you with your health concerns. 

There are some simple steps you can take so that your telehealth doctor can provide the best care possible and to ensure your Allianz Care Telehealth consultation goes to plan:

Be ready to complete your personal details when registering on Doctors on Demand, including:

  • Your email address
  • Your street address
  • Your mobile phone number
  • Your medical history, including any medications you are currently taking
  • Ensure you have your Individual Healthcare Identifier ready before you book an appointment with Doctors on Demand – this will enable your online doctor in Australia to provide you with an electronic prescription. If you have an Australian Government issued COVID-19 digital certificate, your Individual Healthcare Identifier (IHI) number may be found on your certificate. If you cannot locate your IHI or would like to know more information please visit Individual Healthcare Identifiers and eScripts.

Questions or concerns? If it’s related to your cover and eligibility for Allianz Care Telehealth, or further information on accessing this service, contact Allianz Care on 1800 854 344. If it’s to do with the virtual care you’ve received, contact Doctors on Demand patient concierge via email at  info@doctorsondemand.com.au or via the contact form on the website.

Telehealth

Acknowledgement

The video and phone doctors service is only available while you maintain OSHC or OVHC (excluding Budget Working cover and Budget Visitors cover). You are not entitled to the Service if you have an Allianz Care Australia OVHC Budget Working cover or Budget Visitors cover. Refer to our terms and conditions.