If you have a life-threatening medical emergency, go to your closest public hospital emergency department or call an ambulance on 000 immediately for help.
Examples of medical emergencies are the following:
- Acute asthma attack
- Allergic reactions
- Chest pain, pressure and/or palpitations
- Choking and aspiration
- Coughing or vomiting blood
- Diabetic emergencies
- Epileptic seizures
- Loss of consciousness
- Major injuries, such as broken bones or lacerations
- Sudden severe pain
- Uncontrolled bleeding
All public hospitals in Australia have a 24-hour emergency department where you can get help outside local doctor’s hours, including weekends.
People waiting in the emergency department are assessed and treated based on how serious their medical condition is. Patients with the most urgent problems are seen and treated first. If you attend the emergency department with a less serious medical condition, you may need to wait a long time to be treated. Seeing your local doctor first is often a quicker option.
If you have a valid OSHC or OVHC policy with us and you have been admitted to hospital, contact us immediately so we can help you with your payment to the hospital (waiting periods, exclusions may apply).