Health insurance scams in Australia are increasing. Scammers may pretend to be from Allianz Care, our healthcare providers, or a government agency. They aim to trick you into giving your personal details, policy information or paying for products or services that don't exist.
Scams Awareness
Protecting you and your personal information
What should you look for?
Unusual text messages
Scammers may send text messages advising there's an issue with your policy, such as a missed payment. These messages create a sense of urgency so that you click a link or share personal information. Be wary of SMS that:
Suspicious emails
Phishing emails aim to trick you into giving the scammer your personal details. They may ask you to click on links to fake websites or malicious software. Some things to look for are:
Unexpected calls
If you receive a call that doesn't feel right, hang up straight away. Scammers may pretend to be from Allianz Care and ask you to:
What to do if you suspect a scam
If you receive a suspicious phone call, hang up.
If you receive a scam email or SMS, don't click on any links or reply to the message. Delete the message as soon as possible.
You can always contact us to confirm whether the call, email or text message was legitimate.
What if I have been scammed?
Act quickly if you think you may have been scammed.
Contact your bank immediately if you notice unusual activity on your bank account, or if think your money or login information has been stolen. Your financial institution may be able to put a freeze on your accounts.
If you've had personal details stolen, seek help from IDCARE. This service offers assistance and support for identity theft and cybercrime. You can contact them on 1800 595 160.
If you’re worried about your Allianz Care policy, contact us straight away on the details below:
Report a scam
If you receive a suspicious phone call, email or text, you can also report it to Scamwatch. This is a government body run by the National Anti-Scam Centre. Their aim is to collect information about scams to help warn others and to prevent future scams from occuring.
Your Privacy
Scammers may use the internet and social media platforms to find personal details about you. Then they may use these details to contact you and try to gain your trust.
This is called social engineering, which is a cybercrime. Anyone can fall victim to cybercrime. If you would like more information, including how to report a cybercrime, visit cyber.gov.au.
We would never disclose your personal information unless legally required to do so. For more information, you can read our Privacy Policy.